1. Definitions 

• Vivex Group d.o.o., Konstantina Jovanovića 41, 11000 Belgrade (hereinafter referred to as: “Vivex Group”, “we”, “us”, “our”) refers to the legal entity that manages the websites available at vivex.rs. 

• Personal Data – refers to data related to natural persons who may be identified at any given moment. 

• User – refers to a visitor of our website. 

• Client – refers to a user of our services. 

• Usage Data – refers to data that the user enables to be used for the purpose of improving user experience through explicit acceptance of the terms. 

• Cookies – refers to small sets of simple files stored in the user’s web browser while browsing a website. 

  

2. About Us and Who Controls the Information

• This website is owned by Vivex Group, with its registered office at Konstantina Jovanovića 41, 11000 Belgrade. 

• Vivex Group is a company registered in Serbia under: 

• Company Registration Number: 17090178 

• Tax Identification Number (PIB): 100828591 

• Email address: office@vivex.rs 

 

3. Relevant Legislation

• This website is designed to comply with the following domestic and international legislation regarding data protection and user privacy: 

• Law on Personal Data Protection of the Republic of Serbia from 2018 

• United Kingdom Data Protection Act 1988 (DPA) 

• Australian Privacy Act 1988 (APA) 

• General Data Protection Regulation 2016 (GDPR) of the European Parliament and of the Council 

  

4. Who Collects and Processes Information

• In accordance with GDPR, every website user has the option to enable or disable the collection of their personal data. 

• Vivex Group d.o.o. collects and processes all necessary data from individuals who have given consent for their data to be processed, for a clearly defined purpose and in a manner permitted by law. 

  

5. We Collect Information in Several Different Ways:

     5.1. Contacting Us Through the Contact Form or Order Form 

• When you contact us through the contact form, order form, or via email, personal data will be collected only with your consent, by confirming that you accept the Privacy Policy and Cookie Policy Terms, therefore we kindly ask you to carefully read our Privacy Policy and Cookie Policy pages. 

• This data will be stored and processed exclusively for the purpose of responding to your inquiry or contacting you, including related technical administration. This includes your name, email address (hereinafter referred to as: email), phone number, location, description of your needs, and any other information you provide to us. 

• Your data will be deleted upon your request and will not be retained after the purpose for which it was collected ceases to exist. 

• Upon your own request, you have the right to receive all data we have stored about you, consolidated in a portable electronic format. 

  

     5.2. The Server Hosting Our Website 

    The server hosting our website is maintained by Bluehost and located in Orem, Utah, United States of America. 

• This company and its data center/server provide the following protections: 

• fire protection 

• advanced early warning system directly connected to the local fire department 

• special door locking systems 

• 24-hour services provided by qualified personnel 

• entry through electronic access control terminals using transponder keys or access cards 

• modern surveillance camera system for 24-hour monitoring of access routes, entrances, security door locking systems, and server rooms 

• DDoS protection 

• certification in accordance with DIN ISO/IEC 27001 

• internationally recognized information security standard 

• When you visit our website, our web server records usage data, meaning general information about your visit for visit count purposes, but does not recognize or record any individual information about you. We cannot personally identify you unless you voluntarily provide us with personal data. Personal data is collected only if you voluntarily provide such data for the purpose of concluding a contract or opening a client account. 

• All traffic (file transfers) between this website and your browser is encrypted and delivered via HTTPS. HTTPS (HyperText Transfer Protocol Secure) represents an internet protocol created by combining the HTTP protocol with the SSL/TLS protocol. This protocol enables encrypted communication and secure identification of the network web server (internet service provider – ISP). 

  

    5.3. Cookies and Rules Regarding Data Collection Through Cookies (Cookie Policy) 

• Whenever you use any website, mobile application, or other internet services, certain information is created and recorded upon your approval when accepting the terms. The same applies when visiting the Vivex Group website. 

• Here are some of the types of information we collect: 

• Like most websites, this website uses Google Analytics (GA) to track user interactions. We use this data to determine the number of visits, meaning users who use our website, in order to understand their needs and improve user experience. 

• For more information regarding these rules (Cookie Policy), please visit our Cookie Policy page. 

  

6. What We Know About You

• We only collect information for which you have given us your consent. 

• For example, we do not know your email address unless you send it to us through email or a form. We use this data only within our company and will not sell or distribute it to third parties. 

• If you have provided us with your email address but no longer wish to receive any correspondence from us in the future, you may contact us via office@vivex.rs in order to unsubscribe or request the removal of your data. 

  

7. How Long We Keep Your Data

• We retain your information only for as long as necessary to provide you with services and fulfill the purposes described in this policy. 

• When the conditions for retaining such data are no longer met, we delete and remove it from our databases. 

  

8. Data Processing by Third Parties

• We cooperate with several third parties who process data on our behalf. These third parties are carefully selected and comply with the legislation listed in Section 3. 

• Google (Privacy Policy) 

• MailChimp (Privacy Policy) 

• Facebook (Privacy Policy) 

  

9. Unauthorized Access to Databases

• In the event of any breach or unlawful intrusion into the database of our website or the website of any third party we cooperate with that processes data, we will notify the competent individuals and authorities within 72 hours of such breach if it is reliably confirmed that personal data stored in that database has been stolen. 

  

10. Changes to the Privacy Policy

• Vivex Group d.o.o. may amend this Privacy Policy as necessary. This Privacy Policy was developed with the latest update dated August 14, 2018. 

• Vivex Group d.o.o. reserves the right to amend this Privacy Policy as necessary in order to comply with amendments and changes to laws and regulations. 

• We will not explicitly notify our clients or website users about these changes. Instead, we recommend periodically checking this page for any policy updates. 

• If you believe that Vivex Group d.o.o. is not complying with this Privacy Policy, please contact us using the details available on our Contact page.